Last Updated: July 28, 2026
We want you to feel confident shopping with Greengris. If something isn't quite right with your order, this page walks you through exactly how our returns and refunds work.
Return Window
We accept returns within 30 calendar days of the delivery date. This applies whether you've simply changed your mind or received an item with a quality issue — both scenarios are covered under the same 30-day window described below.
Seasonal extension: During the winter holiday season, orders placed between November 15 and December 24 are eligible for an extended return window through January 15 of the following year, giving you extra time to make decisions around the holidays. Outside of this window, the standard 30-day policy applies.
Condition Requirements
To be eligible for a return, items must be:
- Unused and not installed, arranged, trimmed, or altered in any way
- In their original packaging, with all original tags and materials attached
- Free of visible wear, soil, water exposure, or signs of outdoor use
Since our products are artificial greenery, items that have been potted, cut to size, exposed to the elements, or otherwise modified after delivery cannot be accepted back, as we're not able to resell them in that condition.
What's Covered
We accept returns for two situations:
- Change of mind — if the item simply isn't what you expected or you no longer want it
- Product issues — if the item arrived damaged, defective, or different from what was described
Items Not Eligible for Return
The following cannot be returned:
- Items that have been used, installed, potted, trimmed, or rearranged
- Items missing their original tags or packaging
- Items showing signs of outdoor exposure, soil residue, water damage, or wear
- Items damaged due to improper handling or storage after delivery
We do not offer customized or made-to-order products, so all items in our catalog follow the same return rules outlined on this page.
Who Pays for Return Shipping
- If the item has a quality issue (damaged, defective, or not as described): Greengris covers the full cost of return shipping. We'll provide a prepaid return label so you don't pay anything out of pocket.
- If you've simply changed your mind and the item has no quality issue: you're responsible for the cost of shipping it back to us. We do not provide a prepaid label in this case.
In either case, we never charge a restocking fee or any other handling fee for processing your return.
How to Start a Return
- Contact us by email at service@greengris.shop within 30 calendar days of delivery, including your order number and the reason for the return.
- Wait for confirmation — our team will review your request and reply with return instructions, and a prepaid shipping label if your return qualifies for one.
- Pack the item securely in its original packaging with all tags attached.
- Ship the item back to our return address below. Please do not send returns to the manufacturing address listed in our contact information — only the address below is used for processing returns.
- We inspect the item once it arrives, and once approved, your refund is issued.
Return Address
Please make sure all returns are sent to:
1300 S Watson Rd, A-114, Buckeye, AZ 85326-6303, United States
This is the only address we're able to accept returns at. Packages sent elsewhere may be delayed or lost in transit.
Return Processing Time
Once we receive your returned item, our team typically inspects and processes it within 3–5 calendar days.
Refund Timing
After your return is inspected and approved, refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
Shipping Costs on Original Orders
As a reminder, orders of $49 or more ship free, consistent with our standard shipping policy. If your original order qualified for free shipping and you're returning part of the order, the return will be evaluated based on the item condition and reason outlined above — reach out to us and we'll walk you through the details for your specific order.
Need Help?
If you have any questions about a return or refund, our team is here to help:
Greengris
US Warehouse Address: 1300 S Watson Rd, A-114, Buckeye, AZ 85326-6303, United States
China Factory Address: No. 1, Yuanjia Section, Huirong Road, Panrong Village, Shangdang Town, Dantu District, Zhenjiang City, Jiangsu Province, 212100, China
Email: service@greengris.shop
Phone: +1 928-251-4711
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MST)